Cancellation Policy.

I absolutely love my job and helping my clients achieve their skin goals. However, with a lot of last-minute cancellations of late and no shows, I have decided to implement a strict Cancellation policy, this is not designed to upset people, but my time is very valuable. I am often more than accommodating and understand some things can’t be helped but I do ask you also be mindful of my business and how this impacts myself and other clients. I often have to organize childminders which incurs cost and I also have clients waiting for appointments and often with such short notice these spots can’t be filled.

If a cancellation is made within 24 hours of your appointment you will be charged a $50 cancellation fee.

If you cancel within 12 hours you will be charged 50% of your total booking.

If you cancel within 6 hours a fee of 100% of your total booking will be charged to you. This will be payable within 7 days of the invoice being sent out.

If you decide to reschedule your appointment you will still be charged the cancellation fee as stated above.

By making an appointment you accept this policy.


Payment Methods

At Face to Face we offer a variety of ways to pay.  In clinic you can use Cash, Bank Transfer or Eftpos.  

Genoapay –  The smartest way to pay for life’s needs over time. Genoapay splits the total purchase price over 10 weeks. Buy the products and services now, and pay later.  There is no charge to you the customer and they are really easy to set up. 

Sarah also has a VIP Prepayment Plan available for those who would like a little longer to pay off their treatments or for those who like to budget for their regular treatments.  You choose your treatments or products, then pay these off in regular weekly, fortnightly or monthly payments.  For more information on this message Sarah to find out more.


Are Appearance Medicine Treatments overseen by a Doctor?

Yes. As a medical requirement Sarah works closely with an Appearance Medicine Doctor.